Technical Issues

Why aren't the lesson videos loading?
If you are having an issue with a video, please submit a problem report by right clicking the video and selecting "Submit Problem Report" from the...
Tue, 13 Jan, 2026 at 11:49 AM
Why aren't the download links working?
If you see the following error message, this means that the download time has expired.  If you refresh the page and try again, it should work. Als...
Thu, 14 May, 2020 at 1:31 PM
Smartsheet Audio on Tablet
If you’re using iOS (iPhone / iPad) and can’t get the Smartsheet audio to work, it’s likely because your device settings are muting audio. On some iPads...
Tue, 12 Jul, 2022 at 3:02 PM
How to Stay Logged In on my Phone
If you want to stay logged in to your membership account on your iPhone, please follow these steps: On your iPhone, go to Settings > Safari. Scroll ...
Thu, 4 Aug, 2022 at 12:38 PM