Piano With Jonny Support

Common Questions 6

• What does PWJ offer?
• Where can I get music questions answered?
• Does Jonny give private lessons?
• Are lessons available in other languages?
• Can I purchase individual courses?

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Free Challenges 5

• What are the Free Challenges?
• Can I download sheet music for the free Challenge?
• How do I access the backing tracks?
• Can I get extra time for the Challenge?
• Can I switch to a different skill level after I've started the Challenge?

Email 3

• How do I subscribe to your email list?
• How do I unsubscribe from your email list?
• How do I change my email preferences?

Login 3

• How do I login to my membership?
• How do I reset my password?
• How do I change my username?

Cancellation & Refunds 3

• How do I cancel my membership?
• What is the refund policy?
• Will I lose access to my account when I cancel?

Cost & Payments 6

• How much does the membership cost?
• Will my subscription automatically renew?
• Can I switch to a different payment plan?
• What do I do if my payment is overdue?
• How do I update my billing info?

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Free Trial 4

• What is included in the free trial?
• How do I sign up for the free trial?
• When will I be charged?
• How do I skip the trial?

Getting Started 6

• How do I sign up for a PWJ membership?
• How do I get started once I join?
• How do I receive the welcome email?
• What are Learning Tracks vs the Library?
• What are Smartsheets?

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Shows 7

• What are PWJ shows?
• What is Office Hours?
• How do I watch live shows?
• How do I participate in the live shows?
• How do I view previous live shows?

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Courses 7

• In which order should I take the courses?
• How can I find a specific course?
• Can I save lessons that I want to view later?
• How do I navigate through a video lesson?
• How do I track my progress?

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Downloads 8

• Where can I find sheet music and backing tracks?
• Is sheet music available for each lesson?
• How do I download from a tablet or mobile device?
• How can I open the backing tracks in a new window?
• How do I access previously purchased courses?

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Community 5

• What is the PWJ Community?
• How can I get feedback on my playing?
• What is the difference between Facebook and the Forum?
• How do I upload videos to the Facebook group?
• What are the Monthly Challenges?

Technical Issues 4

• Why aren't the lesson videos loading?
• Why aren't the download links working?
• Smartsheet Audio on Tablet
• How to Stay Logged In on my Phone

General Questions 7

• How do I practice effectively?
• How do I memorize music?
• How do I learn to play by ear?
• How can I improve my sight-reading?
• How do I learn fingering?

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Specific Questions 7

• Where should I start if I want to learn Jazz?
• Where should I start if I want to learn Blues?
• How do I accompany a singer on piano?
• How do I learn improvisation?
• How do I learn chords?

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Recommended Apps & Resources 3

• What kind of keyboard does Jonny use?
• What apps do you recommend?
• What equipment should I use to record videos?